The top five residential servicers in the list had a combined unpaid principal balance of more than $23 billion at the end of the fourth quarter of 2024.
Most lenders in the ranking saw an increase between Q3 2024 and Q4 2024, with Arvest Bank seeing the largest increase at 67.29%. Among the top 20 residential servicers, the average change in unpaid principal balance between Q3 and Q4 was 16.94%.
The data in this ranking came from National Mortgage News’ MortgageStats site, which pulls information from quarterly call reports available from the Federal Financial Institutions Examination Council.
Scroll through to see which lenders were in the top 20 through the end of December 2024.
| Rank | Company | Q4 unpaid principal balance |
Q3 unpaid principal balance |
Percent change |
| 20 | Cadence Bank | $136,000,000 | $138,000,000 | -1.45% |
| 19 | HSBC | $157,000,000 | $155,000,000 | 1.29% |
| 18 | Arvest Bank | $179,000,000 | $107,000,000 | 67.29% |
| 17 | First Citizens Bank | $200,000,000 | $151,000,000 | 32.45% |
| 16 | First United Bank and Trust Company | $211,000,000 | $207,000,000 | 1.93% |
| 15 | TD Bank | $212,000,000 | $136,000,000 | 55.88% |
| 14 | NexBank | $215,000,000 | $192,000,000 | 11.98% |
| 13 | Barrington Bank & Trust | $229,000,000 | $214,000,000 | 7.01% |
| 12 | FirstBank of Colorado | $235,000,000 | $207,000,000 | 13.53% |
| 11 | Fifth Third Bank | $285,000,000 | $257,000,000 | 10.89% |
| 10 | Regions Bank | $375,000,000 | $300,000,000 | 25.00% |
| 9 | Huntington National Bank | $476,000,000 | $435,000,000 | 9.43% |
| 8 | Citibank | $802,000,000 | $846,000,000 | -5.20% |
| 7 | Citizens Bank | $815,000,000 | $561,000,000 | 45.28% |
| 6 | PNC Bank | $893,000,000 | $841,000,000 | 6.18% |
| 5 | Bank of America | $1,451,000,000 | $1,426,000,000 | 1.75% |
| 4 | Truist Bank | $1,842,000,000 | $1,697,000,000 | 8.54% |
| 3 | JPMorgan Chase | $2,421,000,000 | $1,835,000,000 | 31.93% |
| 2 | Wells Fargo | $8,528,000,000 | $8,497,000,000 | 0.36% |
| 1 | U.S. Bank | $8,984,000,000 | $7,830,000,000 | 14.74% |
